These are unprecedented times that we find ourselves in, and so, I want to do everything I can to help my patients and community while our office is closed.

I have collated a whole bunch of useful information and links below to help you access the essential services and support you need during the Covid-19 crisis in Miami-Dade County.

And don’t forget, I have ‘Telehealth’ appointments available for all your hearing care and hearing aid needs. My ‘Hearing Health Hotline’ is available 9am-5pm, Monday to Friday at 305-247-8227. I am here for you.

NOTE: This page will be updated as new information becomes available.

Services For You and Your Family

Miami Pandemic Assistance Program was created by generous donors to help families that may not be eligible for other assistance but are struggling with emergency needs, such as food, rent/mortgage assistance, etc., To request assistance, click here: EnglishEspañolKreyol

2-1-1 JCS Helpline Services (305.358.HELP) – Free 24-hour hotline in English, Spanish, and Creole.

3-1-1 Contact Center – The County’s 311 Call Center is connecting senior citizens with food needs to the Emergency Operations Center for assistance.

Archdiocese of Miami –  Archdiocesan updates regarding Coronavirus.

Archdiocese of Miami Elderly Services and Mobile Meal Delivery – Providing a mobile meal delivery program for some 700 elderly clients in South Florida.

Baptist Care On Demand – Baptist Health South Florida is offering FREE online urgent care visits for a limited time using the code CARE19.

Bankrate – Mortgage lenders offer help to borrowers affected by Coronavirus.

CareerSource Florida – Several resources are available to address job loss or business disruption.

Family Caregiver Alliance – Providing visitation guidelines and resources for caregivers.

Federal Student Aid – Coronavirus and Forbearance Info for Students, Borrowers, and Parents – student loan interests waived.

Feeding South Florida – Food insecure individuals and families can request help. To apply visit:

Florida Blue – Offering free, Emotional Support from licensed clinicians in Florida to all Floridians including those who do not have insurance or have coverage with another health plan.

  • 24-Hour Toll-Free Helpline
  • Free Bilingual Emotional Support
  • 833-848-1762

Florida Department of Children and Families – The state has recently waived work requirements or two assistance programs providing food (Supplemental Nutrition Assistance Program – SNAP) and shelter (Temporary Assistance for Needy Families – TANF).

Greater Miami Jewish Federation – Coronavirus updates

  • JWorks is helping Jewish job-seekers
  • Emergency Hotline for emergency counseling, financial aid, food, domestic abuse assistance and other services — 305-576-6550

Homebound Seniors In-Home COVID-19 Testing Service

  • City of Miami call 305-960-5050
  • Miami-Dade County updates from the Mayor continue here

IRS – Latest updates in response to Coronavirus (COVID-19)

  • Tax filing and payment deadlines for individuals extended to July 15

Jewish Community Services – JCS remains open, providing food, counseling, crisis response and information, and referral services.

National Alliance on Mental Health (NAMI) –  information and resources for Coronavirus COVID-19.

  • Helpline Monday-Friday, 10:00 a.m. to 6:00 p.m., EST (800) 950-6264

Reemployment Assistance (formally known as unemployment compensation) – If your employment has been negatively impacted as a result of the mitigation efforts in Florida to stop the spread of COVID-19, you may be eligible to receive Reemployment Assistance. Apply for benefits here:

Shopping hours – listing of specialized hours and services for older adults and vulnerable to prevent the Coronavirus spread from Business Insider.

Tourism Industry Help – support for the hundreds of thousands of airline, cruise line and travel and tourism employees that are the lifeblood of Miami’s hospitality industry and our economy.

United Way Guide to Services – free innovative programs and services in our community.

YMCA – will be providing child care services for kids of first responders, healthcare workers as well as city and county staffers. Find a YMCA new you.

Immigrant Communities

U.S. Citizenship and Immigration Services Response

Immigration and Customs Enforcement Guidance

Office for Civil Rights & Civil Liberties, US Department of Homeland Security communityengagement@HQ.DHS.GOV

Public Schools

Miami-Dade County Public Schools

Miami Dade County Public Schools Coronavirus Updates

M-DCPS Support Lines:

District Emergency Operations hotline: 305-995-3000

    • To answer questions from students, parents and other community members about school district-related coronavirus response efforts.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Instructional Learning Plan hotline: 305-995-HELP (4357)

    • To support students, parents, and teachers in engaging in distance learning.
    • Hours of Operation: M – F from 8 a.m. – 4 p.m.

Mental Health Services hotline: 305-995-7100

    • To assist students and their families with mental health support.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

M-DCPS Employee Assistance Program: 305-995-7111

    • To assist with wellness support for employees.
    • Hours of Operation: M – F from 9 a.m. – 5 p.m.

Devices and internet information – internet essentials update for Miami-Dade County Schools.

Project UP-START – For support for unaccompanied youth

Summer BreakSpot – Reduced or free lunches for public school students.


Mission United – United Way of Miami-Dade – Free services for Veterans. Get empowered now!

Legal Services of Greater Miami

Miami VA Healthcare System

Miami Healthcare for Homeless Veterans Assistance

Miami-Dade County Homeless Trust

Operation Sacred Trust – 855-778-3411 TEXT OST to 67076

Over the Phone Intakes: Miami-Dade (305) 576-0080

The Advocate Program –

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Dr. Michelle Couture-Souvenir, Au.D

Dr. Michelle Couture-Souvenir, Au.D., is Florida’s leading doctor of audiology and has over 25 years of experience in this dynamic industry. Before setting up her own business in Florida & Central America, she served as a pediatric audiologist and rehabilitative services manager at the Miami Children’s Hospital. She has worked with patients of all ages, abilities, and backgrounds during her long and diverse career, and she is still heavily involved in international humanitarian projects, helping hearing-impaired children globally.

    Key West

    (786) 627-7858


    (305) 247-8227


    (305) 247-8227