These are unprecedented times that we find ourselves in, and so, I want to do everything I can to help my patients and community while our office is closed.

I have collated a whole bunch of useful information and links below to help you access the essential services and support you need during the Covid-19 crisis in Monroe County.

And don’t forget, I have ‘Telehealth’ appointments available for all your hearing care and hearing aid needs. My ‘Hearing Health Hotline’ is available 9am-5pm, Monday to Friday at 305-247-8227. I am here for you.

NOTE: This page will be updated as new information becomes available.

Monroe WIC Offering Assistance to Families in Monroe County

The Florida Department of Health in Monroe County’s WIC (Special Supplemental Food Program for Women Infants and Children) offers food/nutrition/breastfeeding assistance to low-income pregnant women or families with infants or children under the age of 5 years who reside in Monroe County. Those who meet the criteria and are experiencing a loss of income due to the COVID-19 crisis are encouraged to sign up for WIC to receive help with food costs.

For more information:

Key West area—call 305-676-3852

Upper keys call 305-676-3933

Addiction Treatment Division

Treatment Division is an organization that helps vulnerable individuals, who are addicted to drugs or alcohol, locate proper treatment options. Alcoholism and drug addiction are terrible cases affecting all ages in our communities – from teenagers to senior citizens. Finding treatment facilities that can understand the underlying cause of the addiction, and that can cure an individual to prevent any relapse, is often a very hard task. Addiction Treatment Division help those in the greatest need to find addiction treatment options that are best for each situation. Their services are 100% free and we cover all 50 states


Alcoholics Anonymous

AA remains available to those who have, or think they may have a drinking problem during the Covid-19 crisis.

AA Hotline Number serving the Upper Keys is 305-393-0857.

Or visit:

Guidance Care Center

Worried you might relapse into substance use during the Covid-19 crisis? Or perhaps self-harm or suicide is a concern?

Call (305) 434-7660, Option #8 for help right away. Available 24 hours a day/7 days a week.


“Grab & go” lunches at the Frederick Douglass Gym in Key West and at Bernstein Park on Stock Island until schools re-open.

Food Pantries including the SOS Foundation and the Florida Keys Outreach Coalition. Food pantries will remain open and many will begin distributing pre-assembled bags of food via a drive-through or walk-up model. Food inventories remain of concern assuming the need for food will spike in the coming days and weeks.

Salvation Army

Salvation Army Helpline 844-458-HELP (9 a.m. to 9 p.m.)

Do you know somebody that needs to see this? Why not share it?

Dr. Michelle Couture-Souvenir, Au.D

Dr. Michelle Couture-Souvenir, Au.D., is Florida’s leading doctor of audiology and has over 25 years of experience in this dynamic industry. Before setting up her own business in Florida & Central America, she served as a pediatric audiologist and rehabilitative services manager at the Miami Children’s Hospital. She has worked with patients of all ages, abilities, and backgrounds during her long and diverse career, and she is still heavily involved in international humanitarian projects, helping hearing-impaired children globally.

    Key West

    (786) 627-7858


    (305) 247-8227


    (305) 247-8227